At Hakimi Traders Limited, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help make it right.

Return Eligibility

• Items must be returned within 30 days of purchase.
• Products must be unused, in original packaging, and in the same condition that you received them.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Opened or used marker sets.
• Customized or personalized items.

How to Request a Return

1. Email our support team at info@hakimi.uk with your order number and reason for return.
2. We will review your request and provide return instructions.
3. Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5–7 business days.

Shipping Costs

Customers are responsible for return shipping costs unless the product was defective or we sent the wrong item. We recommend using a tracked shipping method to ensure safe return.

Damaged or Faulty Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging.

Contact Us

If you have any questions, feel free to reach out to us at:
📧 info@hakimi.uk
📍 Hakimi Traders Limited, Office 6175, 182-184 High Street North, East Ham, London, E6 2JA, UK